Support for accounts, credits, delivery, and policy requests.

What to include

For billing, refund, or missing-credit questions, include your account email, purchase date, amount, and Stripe receipt or order reference. Do not send full card numbers, card security codes, passwords, or government identification unless we specifically request a secure verification method.

Common support topics

• Account access and email login help.
• Credit balance, checkout, duplicate charge, or refund review.
• Digital delivery questions when credits or generated outputs are missing.
• Privacy rights requests, legal notices, and policy questions.
• Reports of prohibited content, suspected abuse, or security concerns.

Response channel

MR.Monet currently provides support by email. We do not offer phone support, postal shipping support, or in-person service. Response times can vary by queue volume, payment-provider review, and the detail needed to investigate a request.