Refund Policy

1. Digital purchase scope

MR.Monet sells credits that provide immediate access to digital AI generation services. Because credits can be delivered and consumed promptly, completed purchases are generally final once any purchased credit has been used, except where this policy or applicable law requires otherwise. This policy does not limit non-waivable consumer rights.

2. Refund eligibility

You may request review within 7 days of purchase when all credits from that purchase remain unused. We also review duplicate charges, incorrect amounts, payments credited to the wrong account, unauthorized transactions reported promptly, and confirmed technical failures that prevent delivery and cannot be corrected.

A request is not automatically approved. We verify payment, credit-ledger activity, generation history, and fraud signals. When only part of a purchase remains unused, we normally do not provide a partial refund, but may restore credits or offer another remedy for a verified service failure.

3. Non-refundable items

Except where law requires otherwise, refunds are not available for used credits; free, promotional, bonus, expired, or revoked credits; dissatisfaction with the style, accuracy, uniqueness, or usefulness of an AI output; accidental prompts or settings; changed minds after use; account suspension for a Terms violation; third-party fees or exchange-rate differences; or delays and outages that are temporary or outside our reasonable control.

When a generation is recorded as failed before producing an output, the service may automatically return the applicable credit to your account. A restored credit is not a cash refund. Generation records showing successful delivery are treated as used even if you do not download the result.

4. How to request a refund

Email support@mrmonet.com from your account email with the order or Stripe receipt reference, purchase date and amount, and a concise explanation. For suspected unauthorized use, contact your card issuer promptly and secure your MR.Monet account. Do not send full card numbers or security codes.

5. Review and payment timing

We aim to acknowledge requests within 3 business days. If approved, refunds are issued to the original payment method; we do not refund to another person or method. Stripe and your financial institution control final posting time, which commonly takes 5 to 10 business days. Approved refunds may remove the associated credits, and we may suspend credits while a dispute is reviewed.

6. Chargebacks and policy changes

Please contact us before initiating a chargeback so we can investigate. We may restrict accounts connected to unresolved payment disputes or abusive chargebacks. We may update this policy prospectively; the version in effect when you purchased applies unless law requires a different result.