Digital Delivery Policy

1. Digital products only

MR.Monet does not sell or ship physical goods. No package, tracking number, shipping carrier, customs charge, or postal delivery applies. Purchases provide digital credits, and AI-generated images are digital outputs delivered online.

2. Credit delivery

After Stripe confirms a successful payment, purchased credits are normally added to the MR.Monet account used at checkout within minutes. Delivery is complete when the credit balance and transaction are recorded in that account, whether or not you immediately use the credits. A receipt may also be sent to the email associated with the transaction.

Payment review, bank authorization, webhook delays, maintenance, network failures, or fraud checks can delay delivery. A pending or declined payment does not create a credit entitlement. Do not repeat a purchase while its status is unclear; contact support first to avoid duplicate charges.

3. AI output delivery

When you spend credits, your request enters an asynchronous AI generation queue. Processing time varies by model, demand, provider availability, moderation, and technical conditions. A displayed estimate is not a guaranteed deadline. Successful results are delivered through your MR.Monet dashboard or the applicable status page and may be stored in Cloudflare R2 and served through Cloudflare's network.

Download outputs you wish to retain. Generated media may be removed after 30 days or earlier under our retention, safety, or legal practices. MR.Monet is not a permanent archive or backup service.

4. Failed or missing delivery

If a generation fails before producing an output, the applicable credit may be returned automatically. If payment succeeded but credits do not appear after a reasonable processing period, sign in to the account used at checkout, refresh the dashboard, and email support@mrmonet.com with your account email and Stripe receipt or order reference. Do not include full payment-card details.

We will investigate the payment and credit ledger and, when verified, deliver the missing credits, restore a failed-generation credit, or apply the remedy available under our Refund Policy and applicable law.

5. Account responsibility

You are responsible for entering the correct email address, using the intended account at checkout, maintaining access to that account, and keeping downloaded files secure. Credits cannot ordinarily be transferred between accounts.